Return Policy

Return Policies


We accept returns by permission only. Just returning something to us does not guarantee that we'll take it back or issue a refund. Contact us at sales@naturalherbalife.com to make arrangements for the return.

•    Item must be unused - unopened - shrink wrapped
•    In original packaging and in perfect packing condition.
•    Shipping charges are paid by you.

We will NOT refund shipping charges. Furthermore, we are NOT reselling or restocking returned items due to our strict hygienity policies. This is part of our buyer’s protection to get always new, fresh and unused products.

To be eligible for a refund, you MUST return your item within 8 days of receiving it. Refunds are issued within 30 days after receiving the returned item (not the day shipped back to us).

BROKEN ITEMS

* Note: proof of broken and or damaged shipments must be provided by the customer in form of photo and documentation for broken shipment from your local post office.

LOST ITEMS

* Note: proof of lost shipments must be provided by your local post office. Documentation is needed. We will recheck all these claims from your local post office, postal distribution center and your local customs until product is reshipped. It could be that the item is still in transit, customs, TSA, or was accidentally delivered by your postal service to the wrong address.
 
Refund Process will only initiate 30 days after tracking number is issued to you, and non receipt has been verified.

All refunds may be subject to a %15 disposal fee.

SHIPPING ADDRESS & UNCLAIMED SHIPMENTS

If you fail to provide updated and correct shipping address for the delivery and the product is returned to us we will not reship to you unless re-shipping charges are paid by you. Same applies to unclaimed items.

All shipments that have been returned because they were unclaimed by you will be subject to a recycling fee unless re-shipping charges are paid by you. Remember, we do get documentation as a proof from any country if package was unclaimed.

We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
 
Refunds

If your product can not be shipped within 5 business days, excluding holidays and national days, after odering then we will offer a full refund to your paypal account or credit card depending on the method of purchase.
 
There will be no refunds for any electronic data, for example software, ebooks, music and downloadable videos.

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